Returns & Exchanges

We want you to love your Jamie Kay pieces, which is why we offer a 30-day return period for all full-priced items in their original, unwashed condition. Please ensure all tags remain attached and the garments are free from any signs of wear.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all labels are intact and the packing slip is included inside the parcel.

• 3.
  Ship the Parcel

  Affix the generated shipping label to your package and drop it off at your nearest authorized postal service provider.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.