Frequently Asked Questions
Everything you need to know about your Jamie Kay experience, from sizing to shipping.
How do I determine the right size for my child?
We provide a comprehensive size guide on each product page. Our garments generally run true to size, but we recommend checking the specific measurements provided as our organic cotton and delicate knits may have slight variations.
What is your shipping policy for international orders?
We ship worldwide. Orders are typically processed within 1-3 business days. International shipping times vary by location, usually arriving within 7-14 business days. Please note that custom duties and taxes are the responsibility of the customer.
What is your return and exchange policy?
We offer returns on full-priced items within 30 days of delivery. Items must be in original condition, unwashed, and with tags attached. Please note that for hygiene reasons, swimwear and hair accessories cannot be returned unless faulty.
How should I care for my Jamie Kay garments?
To maintain the quality of our natural fibers, we recommend a cold gentle machine wash in a laundry bag. Avoid tumble drying and bleach. Reshape while damp and dry in the shade to prevent fading and shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Laybuy, allowing you to shop now and pay later.
Are your products ethically made?
Yes, ethical production is at the heart of Jamie Kay. We work closely with our manufacturers to ensure fair wages, safe working conditions, and the use of high-quality GOTS-certified organic cotton wherever possible.